Shipping policy

At Jumsie Australia, we’re committed to delivering your order as smoothly and quickly as possible.

Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

During product launches, promotions or busy periods, processing times may be slightly longer. We appreciate your patience during these times.

Shipping Destinations

We currently ship:

  • Australia-wide

  • Internationally, excluding the United States

If your country is not available at checkout, please contact us at
📧 hello@jumsieaustralia.com.au

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Your location

  • Order size and weight

All shipping rates will be displayed before you complete your purchase.

Estimated Delivery Times

Australia

  • Standard shipping: 2–7 business days

  • Express shipping (if selected): 1–3 business days

International

  • International shipping times vary by destination and carrier

  • Estimated delivery times will be provided at checkout where available

Please note that international orders may be subject to customs delays beyond our control.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Please allow up to 24 hours for tracking details to update.

Delays

While we do our best to meet delivery timeframes, delays may occasionally occur due to:

  • Courier delays

  • Weather conditions

  • Customs processing (for international orders)

Jumsie Australia is not responsible for delays once an order has been handed over to the carrier.

Incorrect Address

Please ensure all shipping details are entered correctly at checkout.

Jumsie Australia cannot be held responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your address, contact us immediately at
📧 hello@jumsieaustralia.com.au

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Supporting photos (if applicable)

We’ll work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, please contact us at:

📧 hello@jumsieaustralia.com.au

We aim to respond within 1–2 business days.